Privacy Policy

This Privacy Policy explains how ORN Gateway, operated by ORN Academy(“ORN Gateway,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards your information when you use our UPSC Mains test-series platform and related services, including notifications we send through the WhatsApp Business Platformprovided by Meta Platforms, Inc. (“Meta”).

By using ORN Gateway or by opting in to receive messages from us on WhatsApp, you agree to the practices described in this policy.

1. Who We Are

ORN Gateway is a structured portal for UPSC Mains answer-writing practice, where aspirants upload handwritten answer copies, receive faculty-evaluated scripts with scores and feedback, and track each test from open to result. We are the data controller responsible for the personal information processed through the platform.

2. Information We Collect

We collect information you provide and information generated when you use the platform:

Information you provide

• Account & identity details: name, email address, mobile/WhatsApp number, and login credentials.
• Submissions: question papers and handwritten answer copies (PDFs or images) that you upload for evaluation.
• Communications: messages, support tickets, and replies you send to us, including over WhatsApp.

Information collected automatically

• Usage & evaluation data: test status, scores, percentiles, feedback, and activity within the portal.
• Device & log data: IP address, browser type, and timestamps used for security and to keep the service running.
• Messaging metadata: delivery and read status of WhatsApp messages we send, returned to us by Meta.

3. How We Use Your Information

We use your information to:

• Create and manage your account and authenticate logins.
• Receive your answer copies, route them to faculty, and return evaluated scripts.
• Send transactional and service notifications — for example, when a test is scheduled, when your evaluation is complete, and when your result is ready — by email and WhatsApp.
• Provide performance analytics, model solutions, and topper copies.
• Respond to your support requests and communications.
• Maintain the security, integrity, and reliability of the platform.
• Comply with applicable legal obligations.

4. WhatsApp Business Messaging

We use the WhatsApp Business Platform (Cloud API), provided by Meta, to send you account- and test-related notifications. When we message you on WhatsApp:

• We use your mobile number only to deliver messages relevant to your use of ORN Gateway, such as test schedules, submission confirmations, evaluation updates, results, and one-time passcodes.
• Message content and delivery is processed by Meta in accordance with the WhatsApp Business Messaging Policy and the WhatsApp Privacy Policy.
• We do not sell your WhatsApp number, and we do not use it to send unsolicited marketing without your consent.

5. Opt-In & Opt-Out

We send WhatsApp messages only after you have opted in — for example, by providing your WhatsApp number during registration and agreeing to receive notifications, or by messaging us first.

You can opt out at any time by:

• Replying STOP to any of our WhatsApp messages;
• Updating your notification preferences in your account settings; or
• Contacting us at support@orngateway.com.

After you opt out, we will stop sending WhatsApp notifications. Essential service emails may still be sent where required to operate your account.

6. How We Share Information

We do not sell your personal information. We share it only as needed to operate the service:

• Meta Platforms, Inc.: to deliver WhatsApp messages through the WhatsApp Business Platform.
• Service providers: infrastructure, file storage, and email delivery vendors that process data on our behalf under appropriate safeguards.
• Faculty & evaluators: assigned reviewers access your submissions solely to evaluate your answer copies.
• Legal & safety: where required by law, regulation, or to protect the rights, safety, and security of our users and the platform.

7. Data Retention

We retain your information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it. You may request deletion of your account and associated data as described below.

8. Data Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and authentication — to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data and to respond promptly to any incidents.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your information;
• Withdraw consent for WhatsApp or other communications; and
• Object to or restrict certain processing.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy

ORN Gateway is intended for UPSC aspirants and is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of ORN Gateway after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us: